Company
Terms of service
Last updated November 11, 2026
Draft: this document has not yet been reviewed by counsel and may change before launch.
Plaintrace is a product of VALUNLABS LLC (“we”, “us”). These terms are an agreement between you and VALUNLABS LLC and apply when you create a Plaintrace account or use the service.
Accounts
You need a valid email address. You are responsible for what happens under your account and for keeping API keys secret. Workspace owners decide who has access.
Acceptable use
Use Plaintrace only on websites you own or are allowed to measure, and in line with the law that applies to them, including telling visitors about analytics where required. Do not send personal data in event names, properties or URLs, try to identify individual visitors, overload the service or get around its limits.
Plans and limits
The free plan includes every feature for up to two sites and 100,000 events a month. Paid plans add sites and events. If you go over a limit we do not refuse or delete data; we tell you, and if it continues we ask you to change plans. Prices may change with at least 30 days’ notice.
Payment
Pro is billed in advance, monthly or yearly, in US dollars, through Stripe; we never see your card. A change of tier takes effect at once and is prorated. You can cancel any time from the dashboard: the plan runs to the end of the paid period, then the workspace returns to Free and keeps its data. Fees are non-refundable except where the law says otherwise.
Your data
Analytics data you collect belongs to you. We process it on your behalf as described in the DPA and the privacy policy. You can export it through the API and delete it at any time by deleting the site.
Availability
We work to keep the service available and to never lose an accepted event, but we do not promise uninterrupted service on the free plan.
Liability
To the extent the law allows, our total liability is limited to what you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses.
Ending
You can close your account at any time. We may suspend accounts that break these terms, with notice where possible.